ALPHA

A quick design exercise
Spring 2017

Prompt:

Sharing Patients Electronic Medical Records

Company Alpha is in the Healthcare IT industry. Their main offering is an Electronic Medical Record (EMR) solution. EMR data is highly private and sensitive. A patient’s direct healthcare providers (Doctors, Nurses, etc.) has access to this data, others (external healthcare providers, family, friends, caregivers) can be granted access with patient consent.

You are tasked with designing the interface that allows direct healthcare providers to share it.

Given time: 5 hours

PROJECTS

Worx 

UX Design, Industrial Design, Brand Identity

Meals On Wheels

UX Design, Industrial Design, Brand Identity

Medbot

UX Design, Industrial Design, BME Design

Cultural Probes

Research Methods, Design Thinking, Brand Identity

Crowdy

UX Design, Industrial Design, Brand Identity








A mobile app that allows users to check the 
crowdedness and the atmosphere of cafes.

Pinnote

UX Design, Website Design, HTML/CSS









A music sharing service that allows members to save
music, and videos from other medias to their board.

Formstudies

When I first read the design prompt, I realized that I have absolutely no experience with the medical industry, which means that I had less understanding of the user.
But time is ticking and I had no time to complain or freak out in order to research, plan, and design in five hours!
With the given facts, in the prompt, that EMR is very private, sensitive, and that EMR cannot be shared without the patient's consent, I tried my best to understand all the patient's, doctor's, and the family members' perspective in an organized manner.

Listing out my own constraints, assumptions, and requirements was helpful:

Constraints

  • A product for web or a laptop
  • Access to different people for each EMR document (a doctor would have multiple patients)
  • Patient has to give consent to others
    Temporary access due to privacy reasons

Assumptions

  • Patients may not want to share all the documents (selective)
  • Some ideas and feedback will clash with each other
  • Doctors annd patients will not want to share the documents indefinitely

Requirements

  • Making sure the information is shared with patient consent
  • Live feedback (visual, verbal, text)
  • Allow doctors to give temporary access to others.
  • Allow direct health care providers and patients to see who has access to the information

Stakeholders &

Data exchange

Meet Kevin

Kevin is a local doctor based in Pittsburgh. He is extremely busy and genuinely concerned for his patient’s wellbeing. He deals with a lot of patients that have fatal and terminal illnesses, so he understands that medication records are very sensitive and private. He is very passionate about providing the best care to his patients.

Kevin's Problem

Kevin wants to be able to share EMR with the caregivers of his patient freely, but he realizes how important it is to keep his patient’s information private. A year ago, he shared access to John’s, a patient, EMR with John’s wife, Sophie, after getting John’s consent. However, John and Sophie are not together anymore, so John asks to retrieve Sophie’s access. Kevin does not know what to do since he already sent the copy of John’s EMR to her.

Possible solutions

After exploring ways for doctors to share EMR documents with the ‘others’, I decided to go with the fourth solution, the ‘Profile Bubbles at the Bottom’. This direction was the most appealing because it does not get in the way of the context when the user is reading, and the user can scroll down to share the EMR with others. The user will also be able to see those that already have access to the records. The profile bubbles will always be on the screen, even if the user scrolls up and down. I believe that it is crucial to be aware of who has access to the document because the context is very private and sensitive to the patient.

PROJECTS

Worx 

UX Design, Industrial Design, Brand Identity

Meals On Wheels

UX Design, Industrial Design, Brand Identity

Medbot

UX Design, Industrial Design, BME Design

Cultural Probes

Research Methods, Design Thinking, Brand Identity

Crowdy

UX Design, Industrial Design, Brand Identity








A mobile app that allows users to check the 
crowdedness and the atmosphere of cafes.

Pinnote

UX Design, Website Design, HTML/CSS









A music sharing service that allows members to save
music, and videos from other medias to their board.

Formstudies

Storyboard

Low-fidelity Wireframes

Interaction flow chart

Reflection

What are the tradeoffs you made with your design?

I designed the system so that when the doctor is giving access to ‘others’, the access is temporary, and the doctor, along with the patient, can choose how long the duration of the temporary access would be. This was to strengthen the privacy of the patient. However, this may be a repetitive process to the few people who want life-time access to it, for instance, the patient’s wife.I tried to solve this problem by adding an ‘infinite access’ option, but then realized that having the option would encourage the patient and the doctor to use the option even when it is not necessary, just because they don’t want to repeat the process in the future. It may also be annoying for some people to go on the application again after the access expires. However, I decided to stick with “having to go through the process again” because it will ensure the security of the patient’s documents.I realized that every single person may need a different set of “access durations” for their EMR. For example, a person with long-term cancer may need to release their records for years, while a person with a sprained ankle will only need to release their records for a week. If I had more time to research this, I would want to discover the most appropriate options for the “I want to access for ____days” section, in order to make the design compatible for everyone.

If I had more time to work on this problem,

After building the prototype, I realized that there is a problem with the design. I gave the users to choose the time frame of the access (1 day, 1 week, and 1 month), which means that the time plate would represent different time frames, because it deplates depending on the percentage.

Here is an example:

Lets say that person A has requested to have the access for a day.
After half a day, person A would have half of the time ticker left.

Person B, on the other hand, requested the access for a week.
After half a week, person B would also have half of the time ticker left.

Both Person A and B would have 50% of the plate left, but one could have half a day and other could have half a week left.

This problem is bugging me, and I will continue this project to come up with a better way to differentiate the different time, and to better communicate with users.

Other than thatn, I want to work on enhancing the interaction of the bubble navigation, when the user hovers over the ‘people with access’ section . I realize that there are a lot of design opportunities to make the ‘modifying and canceling access’ process painless. This will also solve the problem of filling out the friend’s information every time by adding more hours before the access expires. I want to make this application as intuitive as possible, while using the least number of steps.

PROJECTS

Worx 

UX Design, Industrial Design, Brand Identity

Meals On Wheels

UX Design, Industrial Design, Brand Identity

Medbot

UX Design, Industrial Design, BME Design

Cultural Probes

Research Methods, Design Thinking, Brand Identity

Crowdy

UX Design, Industrial Design, Brand Identity








A mobile app that allows users to check the 
crowdedness and the atmosphere of cafes.

Pinnote

UX Design, Website Design, HTML/CSS









A music sharing service that allows members to save
music, and videos from other medias to their board.

Formstudies

Tina Jiwoo Park
tinapark.j@gmail.com
412. 494. 8244